Go55 Privacy Policy – Malaysian Member Data Protection

Welcome to the go55 Privacy Policy. This document has been carefully prepared to ensure you fully understand how the go55 platform handles your personal information. We believe transparency is the foundation of trust, and your trust in go55 is something we take seriously.

This Privacy Policy applies to all users and members of the go55 platform, covering the official website at go55.plus, the go55 mobile app for Android and iOS, and all related services we offer. Whenever you register an account, log in, make a deposit, play games, or simply browse our website, this Privacy Policy governs how your data is handled.

Go55 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection laws. We take this responsibility seriously — every internal process is designed to keep your data fully protected.

Go55 only collects information necessary to deliver the best possible service to you. The following are the categories of information we collect:

Go55 uses collected information solely for legitimate and specific purposes. We do not use your data for any purpose other than those stated below:

• Account management – Creating and maintaining your member account, processing registrations, and managing secure logins.
• Transaction processing – Processing your deposits, withdrawals, and all financial transactions quickly and securely.
• Identity verification (KYC) – Verifying your identity to meet anti-money laundering (AML) and financial compliance requirements.
• Platform security – Detecting and preventing fraud, unauthorised access, bonus abuse, and other illicit activities.
• Customer support – Providing effective assistance when you contact the go55 support team via live chat or email.
• Service communications – Sending important notifications related to your account, promotions, platform updates, and policy changes.
• Responsible gaming – Monitoring gaming patterns to identify signs of problem gambling and offer appropriate support.
• Platform improvement – Analysing aggregated usage data (without identifying individuals) to improve the quality of go55 services.

The security of your data is go55's highest priority. We implement multi-layered security measures designed to protect your information from unauthorised access, loss, misuse, or disclosure:

• 256-bit SSL encryption – All data transmitted between your device and go55 servers is protected with the highest-grade Transport Layer Security (TLS) encryption, the same standard used by leading banking institutions.
• Static data encryption – Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using AES-256 at rest.
• Strict access controls – Only authorised go55 staff with a legitimate operational need may access your personal data. All access is logged and regularly audited.
• Two-factor authentication (2FA) – go55 internal systems use 2FA to prevent unauthorised access even if an employee's password is compromised.
• 24/7 Monitoring – The go55 cybersecurity team monitors our systems around the clock to detect any suspicious activity in real time.
• Secure backups – Data is regularly backed up to secure data centres to ensure service continuity and disaster recovery.

Data retention period: go55 retains your personal data for as long as your account remains active. After account closure, your data will be retained for the period required by Malaysian law (typically 7 years for financial records) before being securely deleted.

Go55 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, there are limited situations where we need to share your data to support platform operations:

• Payment service providers – Payment partners integrated with go55, such as e-wallet providers and bank payment processors, receive only the transaction information necessary to process your deposits and withdrawals.
• KYC and identity verification providers – Accredited third-party identity verification services are used to validate your documents. They are bound by strict confidentiality agreements.
• Regulatory authorities – go55 fully complies with lawful requests from Malaysian authorities such as the Attorney General's Chambers, the Royal Malaysia Police (PDRM), or the Inland Revenue Board (LHDN) when required by law.
• Technology infrastructure providers – Technology partners supporting the technical operations of the go55 platform, such as cloud service providers, are bound by strict data processing agreements and are not permitted to use your data for their own purposes.
• Fraud investigators – In cases suspected to involve fraud, money laundering, or cybercrime, relevant information may be shared with law enforcement agencies.

The go55 platform uses cookies and similar tracking technologies to enhance your experience. Below is a clear explanation of the cookies we use:

• Essential Cookies – These cookies are required for core go55 platform functions such as login sessions, security, and page navigation. The platform cannot function properly without them and they cannot be disabled.
• Preference Cookies – These cookies save your settings and preferences such as language selection, display theme, and gaming preferences so you do not need to reconfigure them on every visit.
• Analytics Cookies – We use anonymised analytics data to understand how members use the go55 platform, which pages are most popular, and where improvements are needed. This data cannot identify individuals.
• Security Cookies – These cookies help us detect suspicious activity, unauthorised login attempts, and potential cyberattacks on your account.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the go55 platform. For more information on managing cookies, refer to your web browser's help section.

As a user of the go55 platform and a citizen or resident of Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). go55 respects and facilitates the exercise of these rights:

• Right to access – You have the right to request a copy of all personal data go55 holds about you. Data access requests will be processed within 21 business days.
• Right to rectification – If you find that any information we hold is inaccurate or outdated, you may request a correction at any time via account settings or customer support.
• Right to withdraw consent – You may withdraw consent for the use of certain data, particularly for marketing communications. However, withdrawal may affect our ability to provide some services.
• Right to request deletion – You may request the deletion of your personal data. Such requests will be handled subject to go55's legal obligations to retain certain records.
• Right to object to processing – You may object to the processing of your personal data for specific purposes, including direct marketing.
• Right to data accuracy – go55 is committed to ensuring that the data we hold is accurate, complete, and up to date.

Go55 takes child protection extremely seriously. The go55 platform is exclusively for individuals aged 18 years and above only. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.

• All account registrations require strict age verification through valid identification documents.
• Go55's KYC verification system is designed to detect and block registration attempts by underage individuals.
• Should go55 discover that a minor's information has been collected without our knowledge, the data will be deleted immediately and the relevant account permanently closed.
• Parents or guardians who suspect their child has registered on go55 are urged to contact us immediately.

The go55 platform may contain links to third-party websites or services in certain contexts, such as payment providers or service partners. This Privacy Policy not applicable to those third-party websites or services.

Go55 is not responsible for the privacy practices or content of third-party websites. We recommend reading the Privacy Policy of every third-party website you visit before providing them with any personal information.

Go55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When material amendments are made, we will:

• Updating the "Last Updated" date at the top of this page
• Sending notifications to all active members via email or in-platform notifications
• Displaying a prominent notice on the go55 homepage for a specified period after the amendment takes effect

Your continued use of the go55 platform after any amendment takes effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how go55 handles your personal data, our team is ready to assist:

• Privacy support email: [email protected]
• Live chat: Available 24/7 via the go55 platform
• Response time: All privacy inquiries are answered within 1–3 business days

For more complex matters such as data access requests or formal complaints, we will acknowledge receipt within 24 hours and provide a full response within 14 business days. go55 is committed to resolving every privacy concern transparently and professionally.